The training focuses on introducing the concepts of transactional analysis and active listening as crucial elements of effective communication and relationship building. It will be based on the theory of one of the most influential communication theorists, E. Berne. We will divide communication approaches into parent, adult and child modes. We will apply this approach in everyday communication situations and show how to increase communication effectiveness and prevent misunderstandings. We will also focus on active listening, which forms the basis of effective communication. We will demonstrate the techniques that can help us in active listening and practice everything through a series of exercises and simulations of real situations.